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How Do I Return an
Item Purchased On Alliamart & What Is Alliamart Friendly
Returns Policy?
At Alliamart, we understand how much you value
your every purchase. And we are committed to making your shopping experience
with us as delightful as possible.
We assure you that all products sold on
Alliamart are brand new and 100% genuine. In case the product you received is
'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has
got you covered.
Possible resolution could be Replacement, Exchange
(only for Apparel and Footwear) or Refund in case we are unable to provide a
Replacement/Exchange. All this is backed by the 30 Days Replacement Guarantee
for sellers with Alliamart Advantage, 30 Day Replacement Guarantee for all
other sellers for Fashion & Books categories, and 15 Day Replacement
Guarantee for all other categories from other sellers.
RETURN AND EXCHANGE
POLICY OF ALLIAMART
If you have received an item in a 'Damaged' or
'Defective' condition or it is 'Not as Described' by the Seller,
you may request a replacement at no extra cost. Return Policy is Seller
specific and terms may differ. Please check the respective Seller's
policy when buying or before initiating a return for a
replacement.
Replacement is subject to availability of stock with the Seller. If the product
is out of stock, you will receive a full refund, no questions asked.
REQUIREMENTS FOR A
VALID RETURN
1. It is within seven (7)
days from the delivery date.
2. The item is in NEW
condition. Clothing items must be unworn.
3. The item is in its
ORIGINAL packaging, with all accessories intact (including warranty cards,
manuals, certificates of authenticity, tags, etc.) Clothing items must have
their original tags. Branded electronics and media items (Books, Software,
DVDs, and Video games) must be unopened with seals intact.
4. If the item came with
a free promotional item, then the promotional item must also be returned.
5. It is not a part of
the list of exceptions (which we provide by mail).
6. It is accompanied with
a complete RETURN FORM.
Note: All return items that are not accompanied by a completed paper
copy of our return form will be automatically declined and sent back.
HOW TO RETURN
1. Contact Alliamart
Customer Service team to arrange a Alliamart pick- up. +8801911363688 or +09638330330,
and mail to support@alliamart.com
Please state your order number, the item(s)
you would like to return, the reason (see below) and your preference in regards
to replacement, voucher refund.
2. Alliamart will
arrange for retrieval or, in case we do not serve your area directly, we will
give you the necessary details to send the item back to us. The shipping cost
will be reimbursed in case your return is valid.
3. Upon arrival in our
warehouse, we will conduct a quality check of the item. If a return is invalid
then we will notify you and send the item(s) back to you.
4. After this check, we
will proceed with the refund.
Note: We cannot accept returns for defective items after 7 days since
delivery. Should you detect
any defect with the product and the time frame for returns has elapsed, please
contact the manufacturer directly to handle any warranty issues. You can still
of course contact us to help you find the right service center.
ITEMS THAT CANNOT BE
RETURNED
We will not accept returns for any of the
following product types:
- Return
request is made outside the specified time frame.
- Product is damaged because of use or Product
is not in the same condition as you received it.
- Specific categories like inner-wear,
lingerie, socks and clothing freebies.
- Defective products which are covered under
the manufacturer's warranty.
- Any consumable item which has been used or
installed.
- Products with tampered or missing serial
numbers.
- Anything missing from the package you've
received including price tags, labels, original packing, freebies and
accessories.
- Made-to-order / custom jewelry.
- Fragile items, hygiene related items.
REFUNDS
1. The refund will be
processed after we have a completed evaluating your return.
2. In order to make the
process as fast as possible, we will refund you via a voucher that can be used
only on Alliamart. This voucher is valid for one year.
Please allow for 14 days for replacements or
refunds counting from the date of retrieval or sending through (courier) before
contacting us.
REPLACEMENT
If you have received an item in a 'Damaged' or
'Defective' condition or it is 'Not as Described' by the Seller/Merchant, you
may request a replacement at no extra cost. Return Policy is Seller/Merchant
specific and terms may differ. Please check the respective Seller's policy when
buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product
is out of stock, you will receive a full refund, no questions asked.
EXCHANGE
We allow exchange on items such as Apparel and
Footwear, where a trial is required to determine if the fit is right. You can
exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can
only be used for trial and cannot be used, washed, ironed or tampered in any
way. Please include all price tags, labels, original packing and invoice along
with the product.
Exchange is subject to availability of stock
with the Seller. If the product is out of stock, you will receive a full
refund, no questions asked.
WHEN ARE REFUNDS
PROVIDED
We work to provide the most hassle-free online
shopping experience. You are covered and your money safe.
Refunds are issued when
- Seller / Merchant cannot provide
replacement.
- In-line with Buyer Protection, when a
dispute has been ruled in your favor.
Seller/Merchant allows Refunds on select
categories under certain conditions. Please check with the individual Seller's
Returns Policy.